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Forms, documents and procedural compliance

Biometrics are not provided when required or not provided on time

Reason 44 of 50 · Classified as Procedural requirement

Evidence weakness

Not a statutory bar. It affects whether the officer is satisfied, and better evidence can change that.

What this means

The applicant receives a biometric instruction request but fails to complete biometrics within the required period or follow the instructions.

Why it matters to the officer

IRCC specifically advises applicants to provide required biometrics promptly (generally within 30 days of the request) to avoid delays or refusal. Existing biometrics for visitor/work/study applications are generally valid for 10 years even if a prior application was refused.

What the officer compares

Biometric validity, instruction letter, appointment date and whether an extension was properly requested if necessary.

How to strengthen a new application

Check existing biometric validity before filing and follow the current BIL. If circumstances prevent timely completion, use the proper IRCC channel rather than ignoring the deadline.

Common mistakes

Assuming a previous refusal cancels valid biometrics; attending without the correct instruction; missing the deadline without contacting IRCC.

  • Assuming a previous refusal cancels valid biometrics
  • attending without the correct instruction
  • missing the deadline without contacting IRCC

Illustrative exampleA person who gave valid biometrics two years ago may not need to give them again for a new visitor visa, depending on current IRCC rules.

Before you apply again

IRCC now sends the officer’s decision note with most temporary-resident refusals since 29 July 2025, so check what came with your refusal first. The decision note or GCMS notes guide explains the difference, and the decoder explains the codes in them.

Scope noteIRCC does not publish an official ranked list of refusal reasons. This is a research-based classification of the legal grounds and evidence weaknesses that recur in real refusals. A weak itinerary or a new job is not itself a statutory ground — it affects whether the officer is satisfied under IRPR 179(b). This page is general information, not legal advice.

Where this comes from

Drawn from the Government of Canada’s published law and guidance. Check us against these pages:

  1. IRCC — Avoid delays or refusals in processing an application (opens in a new tab)
  2. IRCC — Biometrics remain valid for 10 years, even after a refusal (opens in a new tab)

Questions about this refusal

  • What does “biometrics are not provided when required or not provided on time” mean on a refusal?

    The applicant receives a biometric instruction request but fails to complete biometrics within the required period or follow the instructions.

  • Why does the officer care about this?

    IRCC specifically advises applicants to provide required biometrics promptly (generally within 30 days of the request) to avoid delays or refusal. Existing biometrics for visitor/work/study applications are generally valid for 10 years even if a prior application was refused.

  • What will the officer compare in my file?

    Biometric validity, instruction letter, appointment date and whether an extension was properly requested if necessary.

  • How do I fix this before I apply again?

    Check existing biometric validity before filing and follow the current BIL. If circumstances prevent timely completion, use the proper IRCC channel rather than ignoring the deadline.

  • What mistakes should I avoid when reapplying?

    Assuming a previous refusal cancels valid biometrics; attending without the correct instruction; missing the deadline without contacting IRCC.

  • Can I just submit the same application again?

    IRCC says that sending the same information again will likely not change the decision. A new application has to answer the concern the officer recorded, so read the officer's decision note, if IRCC sent one, or your GCMS notes first, to see what that concern was.

Not sure this is why you were refused?

General information, not advice on your case. Nothing is ordered until you pay the link we send.
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