Questions and answers

GCMS (the Global Case Management System) is the system IRCC uses to process applications. It replaced an older system called CAIPS, which is why many people still say “CAIPS notes”.

The notes are the entries officers make on a file: what they checked, what they noticed, and the reasons for a decision. When IRCC answers a request for your records, it releases copies of them.

It varies from file to file. A release can include the officer's notes, a dated case history, entries on what was assessed (such as funds, travel history or employment) and documents on your file.

IRCC may withhold some information, and released pages often show the legal section it relied on beside each withheld passage. Nobody can promise what a particular file will contain. See an illustration.

Yes. The law does not exclude open files. A release shows only what is recorded on the day IRCC prepares it, and IRCC may withhold parts, for example information about an investigation that is still under way. A request does not speed up or change the decision.

Then there is no application file to release. If IRCC answers that it holds no records for you, we refund 100%, as the refund policy says.

Possibly. The refusal letter itself uses standard wording, but IRCC now also sends a decision note written by the officer. As of 23 September 2026, IRCC says it does this for most temporary-resident applications refused since 29 July 2025 (visitor visas, super and transit visas, visitor records, study and work permits and their extensions) and most permanent-residence applications refused since 26 May 2026.

It does not send them for eTAs, temporary resident permits or humanitarian and compassionate applications. IRCC also says it may remove portions of a note to protect sensitive information.

Go through the refusal documents IRCC sent to you or to your representative, including those in your IRCC account. Look for a note written by the officer explaining why the application was refused, separate from the standard refusal letter. IRCC: Officer decision notes (opens in a new tab)

Maybe not. A decision note gives the final officer's reasons. A records request can also return the case history, earlier notes and documents on your file, subject to what IRCC withholds.

If the note already answers your question, you may not need to request anything. If you want it explained in plain English, our reading of notes you already have costs ₹699C$39US$25.

Thinking of Federal Court review? IRCC says to state in your application that you have not received the reasons for refusal, even if you received a decision note.

Yes. Anyone, anywhere in the world, can ask IRCC for their own records under Canada's Privacy Act, free, in their own name and without a representative. The right was extended to people outside Canada on 13 July 2022 (Privacy Act Extension Order No. 3, SOR/2021-174).

IRCC's page says: “Canadian citizens, permanent residents, and foreign nationals, regardless of where they are located, can request access to their personal information held by federal government institutions under the Privacy Act.” It also says: “There are no fees involved with the processing of a request under this Act.” IRCC's Privacy Act request page (opens in a new tab)

Paying us is optional. What we charge for is filing the request for you and, if you want it, reading the notes with you.

That is a different law, the Access to Information Act. It covers government records in general, has a $5 application fee, and is open to Canadian citizens, permanent residents, and individuals and corporations present in Canada. For your own records, the Privacy Act route above is free and open to everyone.

Prices for:India (₹)Canada (C$)Other countries (US$)India (₹)Canada (C$)Other countries (US$)

GST included. This is the total you pay.This is the total you pay.

• CAIPS Notes: ₹499C$29US$19.
• CAIPS Notes + Application File: ₹999C$59US$39.
• Complete — Notes + File + Written Reading: ₹1,499C$89US$59.
• Priority Complete — Filed within 1 Hour: ₹1,999C$119US$79.
• Under-Process Application: ₹499C$29US$19.
• CAIPS Notes without Application Number: ₹799C$49US$29.
• CAIPS Notes + File without Application Number: ₹1,299C$79US$49.
• Reading of notes you already have: ₹699C$39US$25.

We never add a government fee. You pay 50% when you order and 50% after you have seen IRCC's filing confirmation. Compare the services.

Message us on WhatsApp and the team sends you a payment link. You pay on Razorpay's page, by UPI, card or net banking; card details are never entered on our site.You pay on Razorpay's page by debit or credit card, in the currency of the price shown; card details are never entered on our site. Some banks block card payments abroad: if you are not sure yours works, ask us first. Nothing is ordered until you pay the link we send.

Yes. Wherever you live, if Canada refused your application or it is still in process, you can use it. Everything happens on WhatsApp: you order there, send your documents in the chat, get the payment link there and receive your notes there.

We show the prices for your country: rupees in India, Canadian dollars in Canada, and US dollars in other countries. Outside India, you pay the price shown, in its currency, by debit or credit card, through a secure Razorpay link we send you.

You can also request your own records from IRCC yourself, free, from anywhere in the world, under Canada's Privacy Act.

Yes, in these cases: you can cancel for a full refund any time before we file your request with IRCC; if IRCC answers that it holds no records for you, we refund 100%; and if your notes are not delivered within 75 days of filing, you get a 100% refund. Once the request is filed, the order can no longer be cancelled. Read the refund policy.

No. The price you are quoted includes GST, and we never add a government fee.The price you are quoted is the total we charge, and we never add a government fee. There is no extra charge for delivery, or for updates on WhatsApp or by email.

There are two separate clocks.

Ours: We file within 24 hours of receiving your payment, documents and signed consent form (1 hour on Priority Complete, during office hours). For a file without its application number there is no set hour, because it can need extra steps first.

IRCC's: The law gives IRCC 30 days from receiving a request to reply, and lets it extend that by sending a notice. We do not control IRCC's time, and nobody can promise a delivery date.

No. Priority Complete changes how fast we file: within 1 hour of receiving your payment, documents and signed consent form, during office hours. Nobody can make IRCC reply faster, including us.

If IRCC has neither replied nor sent an extension notice by the deadline, we follow up with IRCC and can help you make a formal complaint about the delay. 100% refund if your notes are not delivered within 75 days of filing.

On the Track page, with your order ID (CNA-YYYY-NNNNN) and the email address your order is under. The order ID is in the email we send you when we file your request; if you cannot find it, ask us on WhatsApp. We also send updates by email, and on WhatsApp if you have agreed to receive them.

CAIPS Notes Apply is a brand of Pro Lifeset Overseas Pvt. Ltd., a private company in Patiala, Punjab, India. The company holds a Punjab (India) licence, No. 849/DC/PTA/PLA/LC-3/2024, issued by the Office of the District Magistrate, Patiala. It is not a Canadian licence, and we do not represent anyone to IRCC. About us and our licence.

No. We are an independent company, not part of, endorsed by or affiliated with IRCC, the Government of Canada or any Canadian agency. We are not a regulated Canadian immigration consultant (RCIC), a lawyer or a Quebec notary, and we do not submit applications or represent anyone to IRCC.

For a records request you sign IRCC's consent form (IMM 5744). It names the designated representative who requests and receives your records for you; we then send you what IRCC releases.

Yes, but the records are theirs, so they must consent. IRCC's consent form (IMM 5744) is signed by hand in blue ink; IRCC does not accept electronic signatures. For a child under 16, both parents approve the release. The consent is valid for one year.

We use your documents and details to prepare and file your request and to deliver your records. They pass through the services we run the business on: WhatsApp (Meta) for messages; our customer-messaging system, which may use automated tools, including AI services, to read messages and attachments; Supabase for our database and file storage; Razorpay for payments; and email.

We do not sell personal data. Our full privacy policy is not published yet; until it is, you can ask us on WhatsApp or by email what we hold about you.

You; the designated representative named on your consent form, who receives them from IRCC; and our team, who check the release before sending it to you. We send them to you on WhatsApp, and they are also in your account, where you can download them after signing in, through links that expire after one hour.

We have not yet published a retention period. At the moment, delivered files stay downloadable from your account, but please keep your own copy.

Complete (₹1,499C$89US$59) and Priority Complete (₹1,999C$119US$79) include our plain-English written reading of the notes. For any other order, or for notes you got elsewhere, the reading costs ₹699C$39US$25: send us the notes on WhatsApp. It explains what the notes say; it cannot promise any outcome.

They usually show the officer's concerns, which a new application can then address. Nobody can guarantee an approval, and we do not publish approval rates, because we cannot verify what happens to a file after it leaves us.

Yes, as a separate document-preparation service for ₹7,499.00 INR. GST included. IRCC application and biometric fees are separate. We help you put together the documents for a new application, and you submit it yourself in your own IRCC account. We are not a regulated Canadian immigration consultant or lawyer, and we do not submit anything or represent you to IRCC. About refile preparation.